Take Five · Privacy Policy

Effective date: May 10, 2026 · Last updated: September 30, 2026 · takefive.care

Take Five is a care coordination platform built to help care circles support aging loved ones wherever they are. This policy explains what information we collect, how we use it, and the choices you have. We've written it to be read, not filed away.

What we collect

Take Five collects information that members of your care circle share in the course of using the service — through group chats, text messages, email, connected calendars, and any other connected channels.

Messages and updates. Text messages sent to or from the Take Five bot, including caregiver check-ins, family updates, and any replies to digests. These are stored so the AI can read, summarize, and answer questions about them.

Email check-ins. Older adults in a care circle may receive a weekly check-in email from Take Five. If they reply, their replies are stored and treated like any other update, so they can appear in the care log, the weekly digest, and appointment prep.

Calendar information. If your family shares a Google Calendar with Take Five, we get read-only access to its events, such as appointments, visits, and caregiver schedules, so Take Five can answer questions about them and prepare for upcoming appointments. We can't create, change, or delete events. We use calendar data only to provide these features, and it is visible only to members of your care circle whose role includes health information.

Care information. Details about medications, appointments, health patterns, mood, and daily activities — extracted from messages to build the care log and weekly digest.

Contact information. Phone numbers and names of care circle members, collected at setup so we know who belongs to which circle.

Usage data. Basic information about how the service is used, such as message volume and feature interactions, used to improve the product.

We do not collect payment information directly — if and when billing is introduced, it will be handled by a third-party payment processor under their own privacy terms.

How we use it

To run the service. Messages, email replies, and calendar events are read and processed by AI to generate weekly digests, maintain the care log, prepare appointment summaries, surface alerts, send weekly check-in emails, and answer questions from care circle members.

To improve the product. We review how the service is working — what's useful, what's missing, what's unclear — so we can make it better. The founder may read message data for this purpose during the pilot phase.

To contact you. We may send service-related messages — status updates, verification codes, or responses to your requests. Weekly check-in emails to older adults in a care circle are part of the service, not marketing. Your care circle's admin can turn them off at any time, or you can ask us to. We will not send marketing messages without your explicit consent.

We do not use your family's data to train general AI models, sell to third parties, or serve advertising. Ever.

Beyond running the service for your care circle, any other use of data, such as research or analysis to improve care for aging adults, will use only de-identified data. That means data stripped of names, contact details, and anything else that could reasonably identify you or your family.

Who can see your data

Care circle data is visible only to members of that care circle, according to their role in it, and to Take Five staff operating the service. Not every member sees everything: what each person can see depends on their role. During the current pilot phase, the founder (Eric Landry) may access message data directly in order to monitor service quality and fix issues.

We do not share your data with any third party except the infrastructure providers that make the service run — cloud hosting, database storage, AI inference, messaging, and email delivery. These providers process data on our behalf and are not permitted to use it for their own purposes.

SMS messaging

If you receive SMS messages from Take Five, it is because you or a family member opted you into a care circle and you consented to receive messages. You can stop receiving messages at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply depending on your carrier plan.

We do not share your phone number or any information collected via SMS with third parties for marketing purposes.

Your choices

Access. You can ask us what information we have about your care circle at any time.

Correction. If something is wrong — a name, a number, a piece of care information — just ask and we'll fix it.

Deletion. You can ask us to delete all data associated with your care circle. We will do so promptly and completely. No questions, no friction.

Opt out of SMS. Reply STOP to any message to unsubscribe from SMS notifications at any time.

Stop check-in emails. Your care circle's admin can turn off weekly check-in emails at any time, or anyone receiving them can ask us to stop.

Disconnect a calendar. Your care circle's admin can disconnect the calendar at any time, the calendar's owner can stop sharing it with Take Five in Google Calendar, or you can ask us to.

Data retention

We retain care circle data for as long as your family is actively using the service. If your account is inactive for 12 months, we will contact you before taking any action. If you request deletion, we remove your data within 30 days.

Security

We store data on infrastructure encrypted at rest and in transit, limit access to what's necessary to operate the service, and take reasonable precautions against unauthorized access. No system is perfectly secure, and we won't pretend otherwise — but protecting your data is something we take seriously.

Agency and professional partnerships

As Take Five expands to work with home care agencies and professional caregiving organizations, data handling evolves accordingly. When Take Five operates as a service on behalf of a covered entity under HIPAA, we enter into a Business Associate Agreement and apply the appropriate technical and administrative safeguards. If you are a care organization considering Take Five, contact us to discuss your compliance requirements before getting started.

Children

Take Five is not directed at children under 13. We do not knowingly collect information from anyone under 13. If you believe we have done so inadvertently, contact us and we will delete it immediately.

Changes to this policy

If we make material changes to this policy, we will notify active care circle members before the changes take effect. The effective date at the top of this page will always reflect the most recent version.